Customer Trust & Protection

For roll-off dumpster rental, Trash Daddy goes above and beyond to be transparent and up-front about who we are and how the process of renting a dumpster works, and all charges that are possible.
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Delivery And Pickup Process

We make the process of renting a dumpster simple:

  • You can call or order online
  • We get your information - name, address, phone number, email
  • You tell us where you want the dumpster placed, and our roll off experts tell you if we see any problem (not common)
  • You tell us when you want it delivered
  • We take credit card payment at the time you schedule the order
  • We pick it up when the rental period is up, or when you let us know it's ready

It's that simple, and takes just a few minutes. 

 

red 20 yard roll-off dumpster in a driveway

Honest, Transparent Terms

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We make it very easy for anyone to check prices in just a few seconds using our zip code look up tool, with no personal info required to use it.  And we make sure all necessary information you need is listed on each city page and in our online ordering system.

  • No hidden delivery fees, fuel surcharges, or other "add-on" fees - one flat rate, up to the weight limit
  • Transparent weight limits 
  • Clear pricing on overages - we provide when you order, or available in our online ordering system
  • Prohibited items list - review our page for items that cannot go in a dumpster

See your service area page for specifics on rental periods, sizes available, and weight limits for that area.

Secure, Safe Payments

Both our online ordering and internal systems utilize the most current security technology to keep your transactions safe and secure.  We partner with Square and Stripe for card processing.

None of our team can ever see or access any customer's credit card details.  All transactions are secure and follow all legal requirements.

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Real Telephone Support From Roll Off Experts

gia with Trash Daddy

When you call Trash Daddy, everyone on our team is highly experienced in the roll off industry.  Unlike most other companies where you are calling a large call center with inexperienced reps, or worse you are talking to an AI agent, everyone you talk to with Trash Daddy will be able to provide you the best roll-off dumpster rental experience.

Trash Daddy is the only dumpster rental company (that we are aware of) that actually shows you pictures of our management team and provides our bios with proven industry experience.  We think it's important to know who you are dealing with.

Dumpster Rental Terms & Conditions

When you rent a roll-off from Trash Daddy, we notify you of all terms in several ways:

  • We tell you all terms verbally if you call us
  • If you order online, all terms are in writing, disclosed as you complete your order
  • Once your delivery is scheduled, we email you an invoice with all terms clearly and simply stated
  • We also email you our Terms and Conditions list, which is also available on our website
Brown 30 yard roll-off dumpster in the street

Property Damage Policy

blue 10 yard dumpster in a driveway filed with dirt and other yard waste

The first thing to know about property damage from a roll off dumpster is it very rarely happens.  But, it can happen.  The trucks are heavy, and the dumpsters can be very heavy, depending on the material loaded into them.  While actual damage is rare, the dumpsters can make marks (or scratches) on a driveway where the wheels touch down on delivery and pick up.  We deliver dumpsters in driveways every day, and there is very rarely an issue.  But if damage does occur, we cannot be responsible due to the weight of the trucks and dumpsters.  Keep this in mind for dumpster placement.

The same is true of damage to lawns/yards and sprinkler systems or underground pipes.  We normally won't place dumpsters on grass or yards for this reason, unless we get your specific permission and you know the risks.  If you tell us to place a dumpster in an exact spot, and we do, and later claim damage to something underground, we cannot be held responsible for that.

If there is other damage, like to a garage or other structure, we would pay to repair it, if we are certain it was caused by one of our drivers.  If that were to happen, we would need pictures and any evidence that it was caused by our driver, and we would need to be notified immediately.

Cancellation Policy

If you need to cancel your order, we do not charge you, as long as we have at least 24 hours notice.  If you contact us about a same day cancellation, there may be a charge of up to $250 (varies by area).  The reason for this is to cover the expense of the truck if the driver was already on the way.  If we can catch the driver before he is en route, we may be able to avoid the charge. We always try to avoid charging any customer whenever we can.

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